Frequently Asked Questions

Addons are integration links that Nuvio can read.

An addon can provide one or more of these things:

• Catalog rows, such as trending movies or anime lists
• Metadata, such as posters, titles, seasons, and episodes
• Authorized playback options
• Subtitles

Adding an addon connects Nuvio to catalogs, metadata, subtitles, or playback options that can appear while you browse or play something.

When you install an addon, Nuvio reads its manifest. The manifest tells Nuvio what the addon supports.

For example, one addon may only provide catalogs. Another may provide subtitles or playback handoff information. When you open a movie, show, or episode, Nuvio asks your installed addons for matching data and shows whatever they return.

If an addon is offline, blocked by your network, removed by its maintainer, or simply does not support a title, Nuvio cannot create missing playback options or subtitles by itself.

This usually means none of your installed addons returned a playable option for that title.

Try these steps:

• Install or enable more playback-capable integrations.
• Try another source, quality, or provider.
• Check whether the title has the correct movie, show, season, or episode selected.
• Refresh the page or reopen the app.

Nuvio can only show playback options returned by your configured sources.

Subtitles also come from addons, embedded tracks, or subtitle-capable sources. If nothing is shown, the installed subtitle sources did not return a matching subtitle for that title, episode, or language.

Try another subtitle addon or source, check your subtitle language, or choose a playback option with embedded subtitles.

A fast internet connection does not always mean a playback source is healthy.

Buffering often happens when the selected source is slow, overloaded, poorly available, rate-limited, or hosted far away from your network. It can also happen when a source provider, host, or CDN has temporary issues.

Try these steps:

• Pick another playback option from a different addon.
• Try a lower quality source.
• Try a different DNS provider, network, or VPN.
• Restart the app and your network device.
• Try another player engine if your platform offers one.
• If you use an external account-based source service, check that service separately.

If only one source buffers, the issue is probably that source. If every source buffers, check your device, Wi-Fi, router, DNS, VPN, or ISP.

Cloud Services are supported personal media cloud accounts that Nuvio can connect to.

Once connected, Nuvio can use your account to show files already available in your cloud library and play supported files directly inside the app.

Your connected service remains the source of those files; Nuvio gives you a unified browser and player.

Cloud Library is a Library tab view that shows playable files from your connected Cloud Services.

It lets you:

• Browse your cloud library from inside Nuvio
• See supported files from connected services together
• Open folders or packs
• Pick a playable file
• Start playback in Nuvio

Cloud Library is mainly for browsing and playback. It is not a file manager.

Cloud Library is useful when you already have files in a supported service and want a simpler way to watch them from Nuvio.

Instead of opening a provider website, finding a file, copying a link, and pasting it somewhere else, you can open the Library tab, switch to Cloud, and play supported files directly.

No. Cloud Library is read-only in Nuvio.

You can browse and play files, but Nuvio does not delete, upload, rename, retry, or manage files from the Cloud Library screen.

No. Deleting files is intentionally not supported from Nuvio's Cloud Library.

If you want to delete or manage files, use your Cloud Service provider's own app or website.

Supported services depend on the Nuvio version and platform you are using.

Cloud Services can include providers such as TorBox and Premiumize when they offer reliable account connection, library browsing, and playback support.

If multiple supported services are connected, Nuvio can show their libraries together in the Cloud Library view.

You can filter by provider when you only want to see files from one service.

If Nuvio account sync is enabled, your Cloud Service connection may sync across your own signed-in Nuvio devices. This helps you avoid connecting the same service again on every phone, tablet, or TV.

Your connection is used only for Nuvio features you enable, such as Cloud Library and playable-link preparation. It is not shared with other users, public catalogs, or unrelated third-party services.

Some playback sources need to be prepared by a connected account service before they can be opened in the app.

When Resolve playable links is enabled, Nuvio asks your selected Cloud Service to prepare a direct playable link using your own connected account.

Results that are already direct playable links do not need resolving and can play normally without this step.

No.

Cloud Library and Resolve playable links are separate features.

Cloud Library is for browsing and playing files already available in your connected cloud account.

Resolve playable links is used when Nuvio needs your selected service to prepare a playable link for a source you choose to play.

Some playback links are prepared before they reach the app. That can work, but it may sometimes be slower or less reliable depending on where and how the link was prepared.

When Nuvio prepares the playable link with your selected Cloud Service, the app can use your own connection more directly. This can make playback start faster and behave more reliably for supported sources.

If you connect more than one service that supports link resolving, Nuvio lets you choose which one to use.

Only the selected service is used for playable-link preparation.

Yes.

If a source already provides a direct playable link, Nuvio can play it normally. Resolve playable links is only used when a supported source needs preparation through your selected Cloud Service.

Cloud Library does not add files to your account.

Playable-link preparation may ask your selected provider to prepare a source in your account depending on how that provider works. Cloud Library itself remains browse-and-play only.

Open Nuvio and go to:

Settings -> Cloud Services

Connect a supported service, then open the Library tab and switch from Saved to Cloud.

Go to:

Settings -> Cloud Services

Choose the connected service and disconnect it. After disconnecting, Nuvio will no longer use that service for Cloud Library or playable-link preparation.

Full builds include the complete Nuvio feature set for that platform.

Store builds remove or redirect features that app stores restrict. In practice, this usually means:

• In-app trailer playback may be replaced with external trailer playback.
• In-app app updates may be excluded.
• Other restricted runtime features may be excluded depending on platform and store policy.

Addons, browsing, account features, library features, and normal playback still exist in store builds. The exact differences depend on the platform.

In store builds, trailers may open in YouTube or another external app instead of playing inside Nuvio. This is intentional for store compliance.

Full builds can play supported trailers inside Nuvio.

Most trailers come from YouTube links found through metadata sources such as TMDB or addons. In full builds, Nuvio may resolve a temporary YouTube playback URL so the trailer can play in the app.

Trailer playback can stop temporarily when:

• YouTube changes something on its side.
• YouTube rate-limits or throttles your IP address.
• Your network, DNS, VPN, or region blocks the trailer.
• The trailer URL expired.
• TMDB or the addon no longer has a working trailer for that title.
• Trailer enrichment is disabled in your metadata settings.

Try updating Nuvio, reopening the app, using a different network, changing DNS, or trying a VPN. A VPN can help if YouTube is limiting your current IP address. You can also open the trailer externally when that option is available.

Nuvio sync is intentionally not live every second.

To reduce database cost, battery use, and background network activity, Nuvio syncs in batches. Most changes are pulled when the app opens, returns to the foreground, switches profiles, or runs a manual/foreground refresh.

If you changed something on another device or on the website panel, close and reopen the app, switch back to the same profile, or wait about a minute before checking again.

Depending on your account, profile, platform, and settings, Nuvio Sync can sync:

• Addons
• Collections and home catalog layout
• Library items
• Watch progress and resume position
• Watched status
• Profile settings
• Account/profile information

Some areas can be controlled by Trakt instead of Nuvio Sync if you choose Trakt as the source for library or watch progress.

The app may not have pulled the newest account data yet. Reopen the app, return it to the foreground, or wait briefly for the next sync pass.

Also make sure you are using the same Nuvio account and the same profile. Profiles can have different addons, libraries, collections, settings, and progress.

Profiles let different people or setups share one Nuvio account without sharing the same home layout, library, watch progress, watched history, addons, collections, and settings.

Profile 1 is the primary profile. Other profiles can either use their own addons or reuse the primary profile's addon setup.

It means that profile is borrowing the addon setup from Profile 1.

This is useful when multiple profiles should use the same sources without maintaining the same list several times. If a profile uses primary addons, edit them from Profile 1.

That profile may be using Profile 1's addons. Switch to Profile 1 to edit the shared list, or turn off primary sharing for that profile if you want it to have its own list.

A profile PIN is a 4-digit lock for opening or managing that profile.

If you set or change a PIN from another device or the website panel, a device may need to connect to the internet once before it can verify the new PIN offline.

Deleting a profile removes that profile's synced data, such as its library, watch history, settings, collections, and addons.

Deleting the account removes the account and synced data across profiles. Treat both actions as permanent.

TMDB enrichment uses The Movie Database to improve the information shown in Nuvio.

When Nuvio can match a title to TMDB, enrichment can add or improve:

• Posters, backdrops, logos, and artwork
• Descriptions, genres, ratings, runtime, status, and release details
• Cast, crew, directors, writers, studios, networks, and production logos
• Season and episode titles, thumbnails, overviews, and runtimes
• Trailer candidates
• Recommendations and collection information

TMDB enrichment does not provide streams. It improves metadata and presentation.

TMDB enrichment depends on matching IDs and available metadata. It may be missing if the addon did not provide a usable ID, TMDB does not have the item, the title match is ambiguous, or the enrichment option is disabled.

Trakt is a separate service for tracking what you watch and managing watchlists, watched history, progress, ratings, comments, reviews, and personal lists.

Connecting Trakt lets Nuvio use Trakt features where supported, such as watch progress, scrobbling, watchlists, lists, comments, reviews, and recommendations.

Use Trakt if you want your watch history and lists to follow you outside Nuvio too.

Use Nuvio Sync if you mainly want your Nuvio devices and Nuvio profiles to stay in sync with each other.

You can connect Trakt and still choose Nuvio Sync as the source for library or watch progress.

Trakt remains connected, but Nuvio Sync stays the source of truth for the areas you selected.

For example:

• If watch progress is set to Nuvio Sync, resume position and Continue Watching use Nuvio's synced progress instead of Trakt progress.
• If library is set to Nuvio Sync or local library, library actions stay in Nuvio instead of becoming Trakt watchlist actions.
• Trakt can still be used for features that explicitly rely on Trakt, such as scrobbling, comments, reviews, public lists, personal lists, and recommendations where enabled.

This is useful if you want Trakt connected without letting Trakt control your Nuvio library or resume positions.

MDBList is an optional ratings integration. It helps Nuvio show external ratings from services such as IMDb, TMDB, Trakt, Letterboxd, Rotten Tomatoes-style critic/audience scores, and Metacritic where available.

MDBList does not provide streams, subtitles, or metadata pages. It only helps enrich ratings.

MDBList ratings depend on the title being matched correctly and on each rating provider having data for that title. Some movies or shows may only have a few ratings, and some may have none.

Collections are custom home sections you can build for Nuvio.

A collection can group folders and sources into a more personal layout. A folder can pull items from installed addon catalogs, TMDB lists or discovery sources, public Trakt lists, companies, networks, people, directors, or other supported catalog sources.

Collections are for organizing what appears in the app. They do not create playback options by themselves.

Home catalogs are the rows shown on the Nuvio home screen.

They usually come from installed addon catalogs or from your collections. You can enable, disable, reorder, or customize them depending on platform and settings.

The most common reason is that no installed addon is providing catalogs, or all available catalogs are disabled.

Try installing a catalog-capable addon, enabling home catalogs, checking that you are on the correct profile, and reopening the app so sync can pull the newest setup.

Different addons and catalogs can return the same title. Nuvio may show the same movie or show in multiple rows if several sources include it.

You can reduce duplicates by disabling extra catalog rows, reordering the home screen, or building collections with only the sources you want.

Artwork comes from addons, TMDB enrichment, or other metadata providers. If the source does not provide artwork, or if TMDB cannot match the item, Nuvio may show a fallback card.

Try enabling TMDB enrichment, using another addon, or checking the title again later.

Yes. Collections can be part of Nuvio Sync, so the same organized home sections can appear across your Nuvio devices and profiles when sync is enabled.

Collections can show a title from a catalog or metadata source, but playback still depends on installed addons returning a playable option for that title.

Community collections are collection layouts shared by other Nuvio users.

They can include folders, TMDB sources, Trakt public lists, and addon catalog requirements. Installing a community collection adds the layout to your selected profile, but you may still need the required addons for every row to work.

Community collections are user-submitted and moderated. Report a collection if it is inappropriate or broken in a way that should be reviewed.

Nuvio uses different player engines depending on platform:

• Android mobile uses AndroidX Media3/ExoPlayer.
• iOS mobile uses MPV/libmpv through the native iOS player bridge.
• Nuvio TV uses AndroidX Media3/ExoPlayer by default, with optional/beta MPV modes where available.

See the mobile and TV platform FAQ files for the exact build differences.

Mobile and TV do many things similarly, but they are not identical apps. They use different platform APIs, store rules, player engines, remote-control layouts, and device capabilities.

That means the same source may behave a little differently on Android, iOS, and TV.

An external player opens the selected playback item in another video app installed on your device.

This can help when Nuvio's internal player has trouble with a specific source, codec, or subtitle format. External players may not support every Nuvio feature, such as resume tracking, subtitle selection, skip buttons, or next-episode behavior.

It can fail if no compatible external player is installed, if the selected option is not a direct playable link, or if the link expired before the external player opened it.

Try installing a supported video player, choosing another playback option, or playing internally first.

Reuse Last Link lets Nuvio remember the last working playback link for the same movie or episode and try it again while the cache is still valid.

It can make repeat playback faster. If a source link expires or starts failing, choose a new playback option manually or turn off reuse for that item.

Auto-play can choose a playback option for you instead of always showing the source list.

Depending on platform settings, it may choose the first result, match a quality label such as 1080p, limit selection to installed addons, or prefer the same source group for the next episode.

If auto-play chooses the wrong option, switch back to manual selection or adjust the matching rule.

Auto-play can only choose from the names and details returned by your sources. If a source labels itself poorly or appears first, it may be picked even if it is not the best option.

Use manual selection, restrict auto-play to trusted sources, or make the matching rule more specific.

Next-episode playback needs a few things to line up: the item must be a series episode, the next episode must be known, and a playable option must be available.

If the next episode is missing metadata, has no playback option, or auto-play is disabled, Nuvio will not be able to continue automatically.

Skip Intro shows a skip button when Nuvio finds known intro, recap, or outro timestamps for an episode.

Nuvio may use community timestamp sources such as IntroDB, and where supported Anime Skip, to find those times. These timestamps are community-provided, so they may be missing, wrong, or unavailable for some episodes.

Skip Intro may not appear if the episode has no matching timestamp, the title could not be matched, the feature is disabled, or the timestamp source is unavailable.

It is most likely to work on popular series where community timestamps exist.

Nuvio can prefer audio and subtitle languages, but the final result depends on what the selected playback source exposes.

Some files do not label tracks correctly, some have missing language codes, and some playback sources only include one audio or subtitle option. If automatic selection is wrong, pick the track manually during playback.

Please report issues on GitHub:

• Nuvio Mobile: https://github.com/NuvioMedia/NuvioMobile/issues
• Nuvio TV: https://github.com/NuvioMedia/NuvioTV/issues

Include:

• The app name, platform, and build type if you know it
• Your device and OS version
• The exact movie, show, season, or episode
• Which addon or source was involved
• What you expected to happen
• What actually happened
• Screenshots, screen recordings, or logs if available

Do not include passwords, tokens, private API keys, or personal account secrets in a public issue.

Sometimes, but not always.

If the issue is in Nuvio, please report it. If the issue is that a third-party addon, host, or subtitle provider is offline or returning bad data, the source maintainer usually needs to fix it.