Payments and refunds
Recurring Nuvio Supporter memberships are processed through Patreon. One-time Supporter Plus passes are processed by Dodo Payments as Merchant of Record. Refund requests are handled by the provider that processed the original payment, in accordance with its refund policy and applicable consumer law.
Request a refund
For eligible web payments, request a refund from your Patreon billing history. Patreon currently accepts requests there within 60 days of the payment. For payments made through an app store, use the refund process provided by that store.
For a one-time pass, contact hello@nuvio.tv with the payment ID from your receipt. If a refund is approved, Nuvio will submit it through Dodo Payments to the original payment method. You can also use the Dodo Payments purchase support page.
Consumer rights
Nothing in this policy limits any mandatory consumer rights that apply to you. Refund eligibility is determined under applicable law and the terms of the provider that processed the payment, including the Patreon Refund Policy for recurring memberships.
Refunds agreed by Nuvio
If Nuvio agrees to a refund, it will be processed through Patreon, Dodo Payments, or the app store that processed the original payment. Nuvio does not send refund payments through a separate method.
Subscription cancellation
Cancelling a recurring membership prevents future renewals after the current billing period. A cancellation does not automatically refund a previous payment. One-time passes do not renew and do not need to be cancelled.